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Clearer communication
Practise asking questions, checking understanding, giving updates and communicating with colleagues, supervisors and customers.
Practical English. Real work. More confidence.
English for
frontline employees
Help your team communicate with greater confidence at work. Tailored English training for frontline employees, built around the language they use every day—not generic textbook exercises.
Designed around your workplaceLanguage your employees can use straight away.
Built for busy teamsA practical mix of face-to-face and online learning.
Led by an experienced teacherQualified English-language teaching and international workplace experience.
The value for your company
English training that connects to the working day.
When employees feel more confident using English, everyday communication can become clearer and workplace tasks easier to navigate. The programme focuses on useful language, repeated practice and practical application.
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Relevant to your sector
Lessons are customised to your workplace, using realistic scenarios, vocabulary and tasks that reflect employees’ roles.
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Support beyond the session
Short homework tasks help learners put new language into practice, with email support to help them keep moving between classes.
A simple hybrid format
Four sessions. One practical learning journey.
The programme can be adapted to your team’s English levels, priorities and shift patterns.
Small groups, grouped by level
An initial conversation and assessment help identify learners’ needs and place employees in suitable groups. Online groups are best kept small so everyone has time to speak.
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In-person workshop · 1 hour
Meet the group, identify communication priorities and practise useful language through guided, sector-specific activities.
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Online follow-up · Session 1
Revisit key language and practise it in realistic workplace conversations.
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Online follow-up · Session 2
Build fluency and confidence with role-plays, listening practice and common workplace scenarios.
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Online follow-up · Session 3
Consolidate learning, review progress and agree practical next steps for continued practice.
Between sessions: short homework tasks and email support to help learners practise and ask questions.
Made for frontline teams
Your industry shapes the lessons.
Training starts with the language employees actually need. These are examples of possible focus areas; the final content is agreed with your company.
Cleaning & facilities
Practical language for working safely and coordinating tasks.
- Understanding instructions
- Equipment and cleaning vocabulary
- Reporting problems and asking for clarification
Nursing homes & care
Communication practice for supportive, respectful interactions.
- Everyday conversations with residents
- Communicating with colleagues and families
- Describing needs and asking questions
Logistics & warehousing
Useful language for instructions, handovers and daily operations.
- Stock, deliveries and locations
- Clarifying instructions
- Reporting delays or issues
Hotels & hospitality
Confident communication with guests and teammates.
- Guest questions and requests
- Team communication
- Polite, clear responses
Healthcare support
Build confidence with routine workplace communication.
- Explaining routine tasks
- Asking for and giving information
- Workplace vocabulary
Other frontline teams
Content can be tailored to retail, food production, customer service and other operational roles.
- Industry-specific vocabulary
- Everyday work conversations
- Role-play based on real situations
Carolina Cortez
English teacher · Dublin, Ireland
CELTACEFR C2International teaching experienceYour trainer
Language teaching with a real-world perspective.
I’m an English teacher based in Dublin, with experience teaching international students at ELI Schools and International House, as well as providing private English tuition.
I hold a CELTA qualification and C2, which is the highest level of English proficiency in the Common European Framework of Reference for Languages (CEFR). My teaching experience includes adapting lessons to different learning needs, preparing customised materials and supporting learners as they work towards their goals.
Before focusing on English teaching, I worked as a flight attendant with TAM Airlines. That experience strengthened my appreciation for clear communication, customer service, teamwork and communicating safety procedures in a busy international environment.
My aim is to make English learning practical, relevant and encouraging—so employees can practise language they can take back into their working day.
Let’s talk about your team.
Tell me a little about your workplace, the roles your employees have and the English they need to use. We can discuss a suitable group format and a tailored pilot programme.
Based in Dublin · Online follow-up sessions · Sector-specific content